Our Commitment to Your Privacy

1. What Information We Collect

To provide and improve our services, we collect the following categories of information:

• Contact & Identity Details: Name, email, phone, address, and company information you provide when creating an account or placing an order.
• Business Information: Details about your organization, project needs, and B2B requirements.
• Transaction Data: Order history, specifications, payment details, and shipping preferences.
• Technical & Usage Data: IP address, browser type, device info, and how you interact with our website.
• Communication Records: Support tickets, emails, feedback, and survey responses.
• Marketing Preferences: Your choices about receiving promotional communications.

2. How We Use Your Information

We use your data for clear, specific purposes to serve you better:

• Process and fulfill your custom merchandise orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and service messages
• Improve our website, products, and overall user experience
• Analyze trends and conduct market research
• Protect against fraud and enhance security
• Comply with applicable laws and regulations
• Send marketing communications, only with your consent where required

3. How We Share Information

We treat your information with care and only share it when necessary:

• Service Partners: Trusted vendors who assist with payment processing, order fulfillment, shipping, and IT support under strict confidentiality agreements.
• Business Transactions: In the event of a merger, sale, or transfer of assets, where data may be transferred as part of the business.
• Legal Requirements: When required by law, subpoena, or regulation to protect our rights, property, or safety, or that of others.
• With Your Consent: For specific purposes we clearly disclose at the time you give permission.

4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance site functionality and understand how our services are used.

• Essential: Required for basic site operations like shopping cart and login sessions.
• Analytics: Help us understand visitor behavior and improve performance.
• Preference: Remember your settings for a more personalized experience.
• Advertising: Support relevant, interest-based advertising (you can opt out).

You can control cookie settings through your browser. Disabling certain cookies may affect some website features.

5. Our Security Measures

We implement industry-standard safeguards to protect your data:

• Encryption of data in transit using SSL/TLS
• Secure, PCI-compliant payment processing
• Regular security assessments and monitoring
• Strict access controls and authentication
• Ongoing staff training on data protection
• Comprehensive backup and recovery plans

While we strive to protect your information, no system is completely invulnerable. We are committed to continuously improving our security practices.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your data under certain conditions
• Restrict or object to how we process it
• Receive your data in a portable format
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications at any time

To exercise any of these rights, please reach out using the contact details in Section 9. We will respond within 30 days.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected such data inadvertently, we will delete it promptly.

Parents or guardians who believe their child may have provided us with personal information are encouraged to contact us immediately.

8. Policy Updates

We may update this policy occasionally to reflect changes in our practices or legal obligations. Significant changes will be communicated by:

• Updating the “Last Updated” date at the top of this page
• Posting a notice on our website prior to changes taking effect
• Where appropriate, sending a direct notification

We encourage you to review this policy periodically. Continued use of our services after updates constitutes your acceptance of the revised policy.